Rukovoditel Support Forum

Hi, I understand that with a new type of field it could work well, but doing a little research I have seen these two pages that explain how to do it with formulas in both MySQL and Javascript ... https://thedataartist.wordpress.com/2015/07/21/how-to-calculate-business-hours-between-two-dates-in-mysq...

Perfect!! I just tried and now it works fine. Thank you very much for your fantastic support!

Best regards,

elviseras

I think there is a bug in the reports in Extension Funnel Charts Reports... When a single Funnel Chart report is showed in DashBoard it works correctly, but when two different Funnel Chart reports are created and placed on DashBoard, the second report adds the values of the previous report at first ...

Hi Sergey, I think you have not understood me, our problem is that we do not need the calculation of continuous hours, but only of the hours within working hours and days (or bussiness working time).... The problem we have is that in this way time counts all the days and hours elapsed, but we need t...

Hi, In our company we have certain SLAs (Service Level Agreements) that force us to fast response and resolution ticket times (below hours or days).... For this we have defined in RK a formula field that calculates difference between the closing and registration tickets dates and hours as explained ...

Thanks a lot!!

Ok, thanks!!

In any case Sergey...being able to setup a redirect to the items list or to next item, would be a very good improvement for us...

Thanks

elviseras

Yes, this is correct...but also sometimes the redirection is to other list or related ítem from another entity or sub-enntity... that's why my suggestion was to setup a "destination URL link", that way all the possibilities would be covered !!

Hi, Sergey I had already seen that option, and that is how I am currently doing...but as a future improvement I would suggest that it would be very good to be able to assign group permissions to the menu sections and also be able to hide certain predetermined sections to some users (For example, Cli...