Rukovoditel Support Forum

Hello wonderful team, I have created a Help Desk system. and when user@domain.com sends an email, it comes in a new row as a new record. and the simplest way to reply to his email is to click edit and push down the Body content and type my reply with Bold font. The problem when he replies again with...

Yes, you are correct
I created a new Numeric field: MySQL Formula as below:
[475]*60/1

Thank you

Dear Team,
I have made a Spent time field with Hours difference between Start Time and End Time but I see 0.67. I expect 40 minutes.
Please help with What I missed.

Hi, When I make a reply it sends from the account I have logged in with not the email I provided in the "Related Entities" email. helpdesk12021-03-23 15-04-52.png I already created a record in "Related Entities" and provided the entity email address. I can receive emails in the e...

Hello, I see this error when selecting any of the below: Years difference Months difference Days difference Hours difference Database Error: 1418 - This function has none of DETERMINISTIC, NO SQL, or READS SQL DATA in its declaration and binary logging is enabled (you *might* want to use the less sa...

Hello,
As described in the subject "Related Entities filters not working for all rules"
In the attachment, I show what I have done and I may make a mistake. Any Help is apreciated

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Dear Sergay, I'm sorry but you may have a wider vision than me. or you know a good solution for me. In my case I have created the Email address in "Mail Accounts" then the system creates a record with the ticket in the entity called Help Desk, Now my helpdesk person needs to change the sta...

Hello, the best team, I have created a help desk tab. and linked to helpdesk@domain.com. Now I need to notify the client that his email safely comes into our system with the ticket scope, then when we make an update he gets an update email. Also, we need to create a resolution text area field and wh...

Dear Team, I have an issue when trying to clear email address Extension> Mail accounts>clear Database Error: 1093 - You can't specify target table 'app_ext_mail_groups' for update in FROM clause Query: delete from app_ext_mail_groups where id in (select mg.id from app_ext_mail_groups mg where (selec...