Rukovoditel Support Forum

I have about the same version 2.9, I waited for 3.0 that maybe something will help but then a mistake.

Hello, I was talking about this topic here: https://forum.rukovoditel.net/viewtopic.php?f=3&t=2615&p=10608#p10608 I am also very interested in improving this communication. So I join the request. Without an efficient exchange of the mail-ticket system, it simply cannot be used, which is a pi...

Will you be able to move on in the above topic?
I would like to support this functionality, so that Ruko is closer to the full Helpdesk system.

I also see another problem with setting up Ruko as Helpdesk. It's about sharing information. In the Helpdesk systems, there are requests and responses to them by both the Customer and the Service. Here we have it broken, i.e. the Service comments, and the Customer (without an account in the system) ...

When creating the helpdesk system, it is possible for the customer to check the ticket by entering parameters. However, I would like the client to receive an external link in the e-mail with notifications. The one that he clicks and the application will open, already with parameters, so that he does...

Hey. In the inbox you can delete emails only one at a time, which is very bothersome. An option like in every unit would be useful: it will mark all or many selected positions. Generally, every email client has this option and clients ask for it.

Has something changed in the subject? Even if we use the Access allocation rules to make a unit for a given group: View Only and block the "Related entities" field, you can still link and delete items there. Is there already a way to block the option of adding and removing an entry for the...

Hello, for a field of type: Approve, the acceptor can only accept, and if he does not want to accept, he cannot reject. One would have to enter some other field for rejection. It would be good to have it in one field, that is, if it could be rejected apart from acceptance.

Yes notifications much needed sound + WEB PUSH, users often ask about it.

Now it's ok, it helped. Thank you very much for quick help.