Will you be able to move on in the above topic?
I would like to support this functionality, so that Ruko is closer to the full Helpdesk system.
Search found 105 matches
- 18 May 2021, 16:48
- Forum: Suggestions
- Topic: Helpdesk system - external link for the client
- Replies: 2
- Views: 500
- 06 Feb 2021, 11:35
- Forum: Suggestions
- Topic: Helpdesk system - external link for the client
- Replies: 2
- Views: 500
Re: Helpdesk system - external link for the client
I also see another problem with setting up Ruko as Helpdesk. It's about sharing information. In the Helpdesk systems, there are requests and responses to them by both the Customer and the Service. Here we have it broken, i.e. the Service comments, and the Customer (without an account in the system) ...
- 31 Jan 2021, 12:05
- Forum: Suggestions
- Topic: Helpdesk system - external link for the client
- Replies: 2
- Views: 500
Helpdesk system - external link for the client
When creating the helpdesk system, it is possible for the customer to check the ticket by entering parameters. However, I would like the client to receive an external link in the e-mail with notifications. The one that he clicks and the application will open, already with parameters, so that he does...
- 07 Jun 2020, 09:17
- Forum: Discussion
- Topic: Delete multiple emails at once
- Replies: 1
- Views: 467
Delete multiple emails at once
Hey. In the inbox you can delete emails only one at a time, which is very bothersome. An option like in every unit would be useful: it will mark all or many selected positions. Generally, every email client has this option and clients ask for it.
- 08 Apr 2020, 15:40
- Forum: Discussion
- Topic: Making Related Items to Read Only with Access Rules
- Replies: 5
- Views: 1284
Re: Making Related Items to Read Only with Access Rules
Has something changed in the subject? Even if we use the Access allocation rules to make a unit for a given group: View Only and block the "Related entities" field, you can still link and delete items there. Is there already a way to block the option of adding and removing an entry for the...
- 14 Feb 2020, 16:39
- Forum: Suggestions
- Topic: Approve field - no rejection possible
- Replies: 0
- Views: 439
Approve field - no rejection possible
Hello, for a field of type: Approve, the acceptor can only accept, and if he does not want to accept, he cannot reject. One would have to enter some other field for rejection. It would be good to have it in one field, that is, if it could be rejected apart from acceptance.
- 14 Feb 2020, 14:57
- Forum: Discussion
- Topic: MESSAGE SOUD
- Replies: 6
- Views: 1128
Re: MESSAGE SOUD
Yes notifications much needed sound + WEB PUSH, users often ask about it.
- 16 Nov 2019, 23:42
- Forum: Discussion
- Topic: Import error - Please enter a value with a valid mimetype
- Replies: 3
- Views: 3585
Re: Import error - Please enter a value with a valid mimetype
Now it's ok, it helped. Thank you very much for quick help.
- 16 Nov 2019, 10:31
- Forum: Discussion
- Topic: Import error - Please enter a value with a valid mimetype
- Replies: 3
- Views: 3585
Import error - Please enter a value with a valid mimetype
I am trying to import any .xls, .xlsx file to Entities from the user's side and after selecting it and clicking Continue, I get the error: "Please enter a value with a valid mimetype". Earlier I used import and it worked without a problem, now even on a fresh installation the same error. I...
- 30 Oct 2019, 11:33
- Forum: Suggestions
- Topic: Form field width in %
- Replies: 3
- Views: 4750
Re: Form field width in %
I thought about it too, it would be more aesthetically and legibly. A good idea.