Rukovoditel Support Forum

Hi Sergey, I have tried all possible settings and combinations but it does not solve the problem. I would like to at least change the default email. I would like a simple email with just the text without HTML and the link to the comment. for example like this: Hello Customer, you have a new reply me...

Yes very strange,
I've done a lot of checking but there is nothing different from the other entities, yet it only happens in the "Assistance" entity, where it is necessary for the customer not to see that button.
How can I help with a workaround?
Thanks Sergey for the help.

Yes:
1. https://prnt.sc/10du6oj
2. https://prnt.sc/10du5mh

Thancks for help

Hi Staff,
How can I remove the "edit" button. screenshot: https://prnt.sc/10dkiia
User does not have permissions to edit, however the button comes out and I do not understand why.
Thank you

Okay, I get it. Does this disable all notifications in all Entity?
I have to manually create for all Entity in this way? correct?
Thanks

I have this setting
1. https://prnt.sc/10acu90
2. https://prnt.sc/10acuoc

Thank you Sergey for your reply.
I did as you say (see screenshot: https://prnt.sc/10a3ryd) but it doesn't work, whoever opens the ticket always gets double email...

Thanks for the reply Sergey.
I followed the given procedure, but the author "created by" https://prnt.sc/1089izb, gets double emails.
I have correctly disabled, but created by does not take instructions: https://prnt.sc/1089m54

Hi,
how can I send notifications to "authors" (e.g. ticket submitters) only via "Extra - Email Sending Rules", excluding automatic notification?
I need to customize all emails.
Thanks for your help

Morning,
I tried to do as in the video to have the ticket closed after two days from the last comment, unfortunately I do not understand how I have to do...