Rukovoditel Support Forum

Hi Sergey, I think there was an error naming a pair of methods in the items class in /includes/classes/items/items.php at line 1041 public static function get_paretn_entity_id_by_path($path) and at line 1060 public static function get_paretn_entity_item_id_by_path($path) seems like the right name co...

Hi Sergey, I've setup a custom script when saving an item that edit some values on other connected items. I'm using items::update_by_id($entity_id, $item_id, $data) like you suggested in the documentation (https://docs.rukovoditel.net/index.php?p=125) I though this way the changes gets reported in t...

Ok. If I understand correctly through that setting I can set the visibility of ticket object comments according to ticket status field value.

I need to set the ticket comments visibility according to project object (parent) status field value.
There is a way to do that?

Hi Sergey, I'm trying to updating some records using the API but I need to select records to update selecting them by two fields. Since the "update_by_field" value is enclosed in square brackets I thought I can set an array. But unfortunately it seems not working. Here is my code: params =...

Yes, I've already done it.

And it actually hide correctly the ADD button based on parent status.
I need to block new comments on already created child items.

I can't see any way to change comments visibility based on parent item field value.

How can I get the dynamic data of the user that is actually using the application by a query on the user table?

Is possible to get current_user_id from rest API?

Thanks

Hi Sergey, according to my application structure I've got - project (main entity) --- support tickets (sub entity) I've been able to disable new tickets on "closed" projects but clients are still able to add new comments on old tickets. Is there a way to automatically disable comments on t...

Yes exactly

Hi Sergey, there are any developments about the possibility of having such a feature? It would be awesome. In fact our clients love the notifications they receive and they respond to them giving us feedback about the issues we are solving. Unfortunately this kind of communication gets lost unless so...