Rukovoditel Support Forum

Hello
I'm using mindmap report for task. this is really good, but I cannot find the way to filter by status.
Closed task are not really needed in such format.
could you please provide the way to add filter on it ?
thx !

well done, this trick do the job ! thx.

Hello I set up calendar notification, but nothing is triggered. if I do php -q mypath/cron/calendar.php, there is no output and maillog are not showing anything. I have a recurent daily task, so at least one mail should be sent. And I configurated CRON_HTTP_SERVER_HOST grep CRON_HTTP_SERVER_HOST myp...

hello I am checking automation, but I cannot find the way to trigger automatically ticket status when customer replies. workflow expected is following : 1. customer open a ticker --> status new 2. support answer and move ticket status (in progress / pending customer review / whatever) 3. customer an...

the purpose of a merge process is to do not lose data. If you select various ticket, all the contents are moved to the main ticket which remains open. as said, any ticketing tool has this kind of option. you can see it in osticket, hesk , zendesk etc. for exemple. canceling a ticket or using status ...

when 2 tickets are opened for same thing, usually, in ticketing tools, we can "merge" them in order to keep only one, but keeping information from both.

we can select both, and the second one is "added" to first one. this way allow to keep both information in a single ticket.

Hello
A customer opened twice same ticket. how do I merge them ?
thx.

ok easy answer. and do you have any plan to implement both ?

Hello
is there any way to add a quick link to add a ticket on left menu ?

and secondary question
if customer is assigned to only one project, is there any way to open a ticket directly to this project without having to select it first as there is only one ?

thx !

I updated to version 3 and magic happens ! thx, this is a grat tool.