Rukovoditel Support Forum

Hello
when we setup ticket as "waiting on client", when customer replies, if he does not add any status to discussion, the ticket remains "waiting on client"
how can we trigger automatically the ticket status to open when customer replies ?
thx !

Hello I noticed that when an admin is added to support team, he's receiving all notifications from any ticket, even if he's not assigned to the project related to the ticket. And if I remove the admin from support team, he's not receiving anymore notifications at all. how can we modify that to achie...

why are you using name and last name ? this is not usefull and some people does not want to give this information.
Plus this is not conform with GPRD, we should have an acceptance checkbox with link to privacy policy. How can we solve both issues ?

Hello
On registration page, the last name and firstname are mandatory fields. how can we make them optional ?
thx.

issue solved ! well done !

Found issue, I did not assigned people to support team, so it's ok now. thx.

Hello !
seems that no notification is sent to admin when a customer create a ticket. how can we solve that ? Did I miss some configration somehwere ?! thx !

for me this does not work at all, even if I removed all reports from any menu. Just on dashbord, add a new ticket >> select the project >> and then nothing

same here, did you find some solution ?

Hello ! is there any way to add a block for customers to create a ticket directly from dashboard ? thx !