Rukovoditel Support Forum

Hi, Could you solve this?

I have exactly same problem....

Thanks
elviseras

Hi, I would like to have the option to show or hide 'Automate Actions' button/s to the assigned user/s. Currently using filters, button can be shown or hidden to user groups and specific users, but not to the assigned user/s of entity, which can cause non-assigned users to make changes in the entity...

Well, it's really a bit diffuse ... I understand that it may not be interpreted as a bug or error as it is programmed, but you have to understand that this behavior causes certain users to be able to modify fields without having permissions nor are they assigned for this, (what is something worrying...

I have been doing some testing with the Automate Options filters (under which the process button will be displayed) and I think maybe it would be solved with Filters, but for this we would need to add a "Assigned User" option in select users drop down list...

No, assign user groups who have access to button works fine... Problem is the action that the button executes (Change ticket status) is only allowed to "ticket assigned users" in group. But nevertheless any other user of the same group can viev button and can press it, executing an action ...

Hi Sergey, We have a group of users (support agents) that attend support tickets. Each Support Agent can see the tikets of all the agents but can only modify the tickets assigned to them, through the "Views All. Actions with asigned" permission. This is normal operation in RK.... Problem i...

Perfect Sergey!! I've done it and now it seems to work fine ..

thank you very much!!

elviseras

To solve this issue open sql file and remove code for rukovoditel_days_diff function

How can I do this exactly? Excuse me, but I'm not a mysql / php expert...

thx

Hi,
I followed the instructions exactly and when trying to import the ddbb vía phpmyadmin, it returns following error...

Is it possible that the migration to the new v2.3 was wrong? (for DIFF fields described in error)

I would appreciate any help

regards

Hi, Sergey...What is the correct way to migrate RK data to a new instance when changing server? We need change server in some next days... In adition to install new RK instance, import MySQL database and change Ext License, we like to know which other folders and files must be overwritten from the s...